TERMS AND CONDITIONS

Terms of Service

 

Effective Date: 01/01/2024

 

Welcome to Backline Music Gear ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website backlinemusicgear.com and our rental services. By accessing or using our website and services, you agree to be bound by these Terms. You must be at least 18 years old to rent an instrument or have a parent/guardian enter the agreement on your behalf. By renting, you affirm that the information you provide is accurate and complete. These Terms of Service ("Terms") govern the rental and use of musical instruments provided by Backline Music Gear & BMG ("we," "us," or "Lessor"). By entering into a rental arrangement, you ("Lessee," “you,” or “Customer”) agree to comply with all terms below.

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1. ELIGIBILITY & CUSTOMER TYPES

We rent to the following parties:

a. Individual Renters

You must be 18 or older (or have a legal guardian sign on your behalf) and provide a valid ID and payment method.

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b. Music Teachers, School Programs, Musical Artist & Studios

If renting on behalf of a school or studio:

• You must provide documentation (school ID, business registration, or school district verification).

• You assume full responsibility for instruments used by your students.

• Instruments must be stored securely and returned clean and in good condition.

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Insurance Responsibility Includes:

• Loss

• Theft

• Damage from accidental drops, dents, scratches, cracks, or water exposure

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If damage occurs:

• A claim will be filed with the applicable insurance carrier.

• The renter is fully responsible for any deductible, uncovered damage, or full replacement value in case of total loss.

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Failure to insure the instrument or purchase coverage does not release you from full financial responsibility.

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1 a. Rental Services

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a. Ordering: You may place rental orders through our website or by contacting our customer service. By placing an order, you agree to pay the rental fees and any applicable taxes and fees.

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b. Availability: Rentals are subject to availability. We strive to maintain accurate inventory information but cannot guarantee availability of specific items at all times.

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c. Delivery, Return, Security Deposit, & Equipment Insurance: Rental items will be delivered to the school address specified during the order process once your order has been confirmed, and the leasing contract has been completed. You are responsible for any damages, missing items upon returning rental items by the specified return date using the provided shipping materials and methods. We reserve the right to issue a security deposit at our discretion and depending on the value of the merchandise we may require to purchase rental equipment insurance. Please contact our office for any questions as this is handled by case by case basis.

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All renters must carry insurance coverage for the rented instrument. You may either:

• Provide proof of business or personal insurance (homeowner’s/renter’s policy that covers instrument rentals), or

• Purchase our in-house Instrument Protection Plan at $ 15 per month rental period (non-refundable).

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USE, CARE, & CONDITION RESPONSIBILITY

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You agree to:

• Keep the instrument in a climate-controlled, dry, and safe location.

• Not expose the instrument to extreme temperatures, moisture, pets, or children without supervision.

• Perform basic maintenance and report issues promptly.

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You are financially responsible for:

• Cosmetic or structural damage (scratches, dings, dents, cracked keys, torn pads, etc.)

• Misuse, neglect, or improper storage

• Missing or broken accessories (cases, mouthpieces, reeds, neck straps, stands, etc.)

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We reserve the right to charge you for professional repair costs or full replacement value depending on the extent of damage.

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LOSS, THEFT, OR NON-RETURN

• Instruments not returned within 15 days of the due date will be considered stolen.

• Theft must be reported to law enforcement immediately with a case number submitted to us within 48 hours.

• You will be charged for the full replacement cost of the instrument and accessories if lost, stolen, or never returned.

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RETURNS & TERMINATION

• Instruments must be returned clean, in good working order, and with all accessories.

• We reserve the right to terminate any rental for non-payment, misuse, damage, or breach of these terms.

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OWNERSHIP

All instruments remain the exclusive property of Backline Music Gear - (BMG). You obtain no ownership rights through rental, even after extended use.

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LIABILITY WAIVER

• Use instruments at your own risk.

• We are not liable for any injuries, damages, or losses resulting from use or misuse of rental equipment.

• Lessee agrees to indemnify and hold Backline Music Gear - (BMG) harmless from any third-party claims or liability arising from use of the equipment.

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CUSTOMER SUPPORT & RESPONSE TIMES

We strive to provide excellent customer service and transparent communication.

• Email Inquiries: We respond to all customer emails within 24 to 48 business hours, depending on volume, holidays, or high-demand periods (such as back-to-school or seasonal rentals).

• For the fastest service, please contact us by phone during business hours.

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Customer Service Contact Info:

• Email: Sales@backlinemusicgear

• Phone: 

• Hours: Your business hours, e.g., Mon–Fri, 10AM–5PM | Gear Fulfillment TBA 

If your matter is urgent (such as a damaged instrument, missed delivery, or urgent rental need), please call us directly.

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2. PRIVACY & DATA

We collect personal data for business purposes only. We do not sell or share your information unless required for legal or billing-related purposes (e.g., insurance claims or collections).

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Use of Website

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a. Access: You may access and use our website for your personal and non-commercial use. You agree not to use our website for any illegal or unauthorized purpose.

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b. User Accounts: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

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c. Prohibited Activities: You agree not to:

- Use our website in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our website.

- Use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access our website.

- Attempt to circumvent any content protection measures or access any non-public areas of our website.

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3. Fees and Payments

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a. Rental Fees: Rental fees may not be specified on our website and are payable at the time of booking, and may require an addition deposit and or equipment insurance at the discretion of our team members, managers, & any BMG personnel.

  

b. Additional Charges: You agree to these terms that you may be charged for late returns, damages to rental items beyond normal wear and tear, or failure to comply with the lease agreement and any unreturned equipment items. thereof.

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c. Music Tuition & Lessons Terms of Use: All sales are final. In the event of overpayment or unused lessons, make-up sessions will be scheduled at the next available time that works for both the teacher and student. Please note that lesson schedules are subject to change due to teacher availability, tour dates, or unforeseen circumstances. We kindly ask that both clients and students maintain respectful and professional behavior with our instructors at all times to ensure a positive and productive learning environment.

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4. Limitation of Liability

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a. Disclaimer: Our website and services are provided on an "as-is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the content on our website or the availability of our services.

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b. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our website or services; (ii) any conduct or content of any third party on our website; or (iii) unauthorized access, use, or alteration of your transmissions or content.

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5. Indemnification

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You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of our website, your violation of these Terms, or your violation of any rights of another.

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6. Modifications to Terms

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We reserve the right to update these Terms at any time. Changes will be posted on our website and apply immediately unless otherwise stated.

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7. Governing Law

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These Terms shall be governed by and construed in accordance with the laws of Wyoming, without regard to its conflict of law provisions.

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8. Contact Us

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If you have any questions about these Terms, please click here to contact us.

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By accessing or using our website and services, you agree to be bound by these Terms of Service.